• This is likely to have happened due to an email domain having strict filter policies or a mistyped email address
  • Check your junk and spam folders on your email account, just in case it has been directed to one of these places
  • If not follow the instructions below:

Getting in contact

Please write to team@getcarv.com and send us:

  • The email address you used to make the order
  • The date you ordered the product
  • The last four digits of your credit card used to make the order

We need this information to locate your order quickly to ensure you get the correct updates on your order progress.

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