Due to the large number of different phones in the Carv Android ecosystem, and the complexity of the different operating systems, you may find that some parts of your Carv Android functionality are affected.

We are releasing new updates very frequently, so please make sure you are on the latest version of Carv in the Play Store:

https://play.google.com/store/apps/details?id=com.motionmetrics.carv&hl=en_US&fbclid=IwAR0KwG0cdCy1-SgceZB3JRGVFYP1syeQC0pezp3GbFqBgG9koZTawUolX9w

Many issues in Carv are related to GPS which is governed by your phone settings. If Carv is struggling to record runs or register a Ski:IQ you may have a GPS issue which is easily remedied.

To troubleshoot Carv Android issues please first follow the steps in this guide:

https://getcarv.com/lp/debug-gps

If that guide does not help you, please get in contact with our team.

There are two things you can do to help us find a resolution to your phone/Carv issue asap. 

  • Please have your phone model and Android operating system number ready. 
  • Please report a bug by swiping left with two fingers at the point you are encountering issues so our development team will be able to capture your details from there.

Thank you for your patience,
The Carv team

Did this answer your question?