If you are experiencing problems with your Carv unit, please start by seeing if the following steps resolve your issue:

  1. Make sure you are running the latest version of the Carv app and download the update if necessary
  2. Check that you have downloaded the latest software update for your phone
  3. Firm close the app and restart it
  4. Restart your phone

If you are still experiencing problems please visit the relevant troubleshooting page by clicking clicking on one of the buttons below:

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