If you are experiencing problems with your Carv unit, please start by seeing if the following steps resolve your issue:

  1. Make sure you are running the latest version of the Carv app and download the update if necessary
  2. Check that you have downloaded the latest software update for your phone
  3. Firm close the app and restart it
  4. Restart your phone

If you are still experiencing problems please look for your specific tracker issue below and follow the suggested troubleshooting steps.

I can’t pair my trackers.

Please ensure the trackers are fully charged and that you have switched on bluetooth. Also ensure that you are placing your phone directly on top of the tracker before pressing “Pair”. If the app still isn’t pairing with the trackers, please do the following:

  • Completely close the app and restart your phone
  • Place the trackers on charge
  • Open the Carv app, and follow the steps to pair your trackers. For a reminder of how to do this see: How to pair your trackers

My trackers are stuck on updating firmware

If you are unable to pair your trackers because they are stuck on updating firmware you will need to follow the steps below:

  • Plug the trackers into the inserts three times in quick succession to perform a reset
  • Completely close the app and restart your phone
  • Attempt to pair your trackers again. For a reminder of how to do this see How to pair your trackers
  • If you’re still experiencing firmware issues, please try on another device, if you have access to one. Successfully updating the firmware first on another device may resolve the updating issues on your own device.

My trackers are flashing red while charging

We have a software-based fix for unexpected tracker light behaviour, which can be carried out on the Carv app. Please do the following:

  • Go to the “More” tab which is found at the bottom right-hand corner of your screen
  • Once there, select the “Sensors" tab at the top of your screen
  • Select "Setup Left"/"Setup Right"
  • Click on the "Tracker" tab in the bottom left-hand corner of the screen
  • Click on the "Tracker info" button.
  • Select "Unexpected light behaviour"
  • At this point you can either pick "Charging lights always on" or "Charging lights delayed"; select the one that is most appropriate to your issue

This will reset your trackers and the lights should now behave as expected. If your tracker continues to flash red, please submit a bug report and contact [email protected].

My Carv trackers keep disconnecting from my phone

The human body can sometimes act as a source of interference for bluetooth signals. If your trackers are frequently disconnecting from your phone, we recommend you try moving your phone to a different pocket so that it has a clear line of sight to the trackers. For example, we suggest carrying your phone in a front chest pocket and having the trackers at the 10 o’clock and 2 o’clock positions on your boots.

Did this answer your question?