If you are experiencing problems with your Carv unit, please start by seeing if the following steps resolve your issue:

  1. Make sure you are running the latest version of the Carv app and download the update if necessary
  2. Check that you have downloaded the latest software update for your phone
  3. Firm close the app and restart it
  4. Restart your phone

If you are still experiencing problems please look for your specific Android issue below and follow the suggested troubleshooting steps.

I’m experiencing issues pairing the trackers to my Android device

Please ensure the trackers are fully charged and that you have switched on bluetooth. You should be pairing the trackers through the app rather than directly via bluetooth in your settings.

If the app still isn’t pairing with the trackers, please do the following:

  • Completely close the app and restart your phone
  • Place the trackers on charge
  • Open the Carv app, place the phone directly on top the charging tracker, and press “Pair”

I’m experiencing problems with run detection

Carv relies heavily on GPS in order to function effectively. Make sure that Carv is allowed to use your location both when you are using the app and in the background. You can do this by going to “Settings” > “Apps” > “Carv” > Permissions > “Toggle Location ON”.

The Android battery optimisation settings can sometimes infringe on Carv’s ability to connect to GPS signals, causing gaps or inaccuracies in the data from your run. If you are having run detection issues, we recommend that you try disabling any battery saver settings.

For guidance on how to do this on different Android phone models and for further steps you can perform to fix this issue, please see the following page: https://getcarv.com/lp/debug-gps

Android OnePlus Devices

If you are using an Android OnePlus device, we recommend that you lock your Carv app to avoid it being closed automatically, which will interrupt your run tracking.

To do this you should go to your recent apps screen, also known as the overview screen. You can normally access this either by swiping up or by selecting the square in the bottom right-hand corner of your screen. Once there, depending on your model, you will either need to select three dots in the top right-hand corner followed by "Lock" or alternatively there will be a padlock icon in the top right-hand corner which you can select. See below for an example of this process:

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