If you are experiencing problems with your Carv unit, please start by seeing if the following steps resolve your issue:
Make sure you are running the latest version of the Carv app and download the update if necessary
Check that you have downloaded the latest software update for your phone
Firm close the app and restart it
Restart your phone
If you are still experiencing problems please look for your specific calibration issue below and follow the suggested troubleshooting steps.
My insert does not match the motion page?
Your inserts do not have to directly match the image shown on the motion page to be effectively calibrated and for Carv to work as normal.
However, if you believe that this is having an effect on Carv’s functionality, you should re-calibrate your inserts. For a reminder of how to do this see: How do I calibrate my inserts?
If the problem persists you can select the three dots in the top right-hand corner of your screen on the calibration page, followed by “Zero motion”. This will reset the calibration of your insert and you can then calibrate them again.
My inserts are pointing in different directions on the motion page?
When calibrated, the insert shown on the setup screen will point up when your Carv insert is pointing towards magnetic north.
Large quantities of metal or magnets can interfere with this. Inserts can be up to 10° out of alignment with each other due to these external factors. External influences on direction are systematically corrected and do not affect final performance data.
As we use relative motion sensing, the initial direction that your inserts are pointing on the motion page is not important. If your inserts are pointing in different directions, this should not be a cause for concern.
However, if you are concerned about the motion calibration of your inserts, you can re-calibrate them at any time. For a reminder of how to do this see: How do I calibrate my inserts?
The force sensors are lighting up randomly on the force page?
If the force sensor dots are lighting up sporadically in multiple colours rather than in areas where force is applied on the insert, you should reset your force calibration to zero and then re-calibrate your inserts.
To do this, select the three dots at the top right-hand corner of the force calibration page and then press “Zero motion”. You can then re-calibrate your inserts. For a reminder of how to do this see: How do I calibrate my inserts?
One of my metrics seems way off
Please check out our guide to Ski:IQ™ at the following link: https://getcarv.com/lp/skiiq-guide.
This gives you tips on how to improve on each metric and also what numbers you are aiming for.
If you are still having issues, re-calibrate the force and motion of each of your inserts. For a reminder of how to do this see: How do I calibrate my inserts?
Carv isn’t detecting my turns properly
Both inserts must be connected fully to detect turns. Please check that your cables are fully plugged into the trackers and that the outline of your inserts on the Carv app is filled in black with the Carv logo, which indicates successful connection.
If you are still having issues, try re-calibrating the force and motion of your inserts. For a reminder of how to do this see: How do I calibrate my inserts?
Please contact us via the issue form below if you need further assistance with insert calibration:
The more detail you are able to provide us with, the quicker we will be able to resolve the issue.