If you are experiencing problems with your Carv unit, please start by seeing if the following steps resolve your issue:

  1. Make sure you are running the latest version of the Carv app and download the update if necessary

  2. Check that you have downloaded the latest software update for your phone

  3. Firm close the app and restart it

  4. Restart your phone

If you are still experiencing problems please look for your specific issue below and follow the troubleshooting steps.

My runs are not syncing onto my activity page

If your runs are not syncing try refreshing your activity page. Make sure you are either connected to mobile data or Wifi as an internet connection is required for syncing.

If you are connected to mobile data but are still having issues, you may need to change your data syncing settings.

To do this, select the three dots in the bottom right-hand corner of your app screen. Scroll down and select “Settings”. Look at the “Data syncing” tab. If this is showing “Wifi only” you will need to be connected to Wifi or to change your settings to “Mobile & Wifi in order for your runs to sync.

I’m not receiving any audio feedback

If you are not receiving audio feedback please check that you are recording on a skiing mode that offers this. “Free ski” mode will only give you audio feedback at the end of your run whereas “Training” and “Monitor” mode provide feedback as you ski.

If you are on a mode that does provide audio feedback, you will need to make at least 5 turns before this will begin to allow Carv to detect your skiing. Please also ensure that the volume on your phone or headphones is up!

If you are running Carv on an iPhone, please try changing the voice of Carv in Settings.

If you are using Bluetooth headphones and multiple devices are connected to your phone via Bluetooth, you may need to disconnect some of these. This is to avoid a Bluetooth overload, which reduces the capacity for products to perform as expected.

On an Android device you can test your audio by selecting the three dots in the bottom right hand corner of your screen, followed by “Settings” and then selecting “Speech to text”. If you cannot hear this audio, please contact the team at [email protected]

If you require further assistance please contact our team via the form below:

The more detail you are able to provide us with, the quicker we will be able to resolve the issue.

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