How do I activate my membership?

When you download the Carv app for the first time, you will be asked to create an account and enter a membership activation code.

Shortly after purchasing Carv you will be sent a membership activation code via email. This email is separate to your confirmation email. In order to activate your Carv membership, simply enter your activation code when prompted to do so. Your Carv membership will renew exactly 12 or 24 months from the date you redeem the code in the app, or 30 days after purchase (whichever comes first).

How do I update my app?

Most smartphones automatically update apps when a new update is released. If you do not have automatic downloads enabled, simply search Carv within your App Store/Play Store and you will be able to update your Carv app accordingly.

What do I do if the Carv update is not showing?

If the App Store is not showing the option to update, we would advise you to delete the App and reinstall it which will ensure that you are running the latest version. If you log back in with your same email credentials, this will redirect you back to your account.


I'm having problems entering my activation code - what do I do?

Activating your Carv membership should be easy however if you do encounter any problems, our customer support team is always on hand to help. You can contact us via the Carv app by selecting 'More' followed by 'Customer support'. Please include your app login email address and order number in your enquiry, to allow us to investigate and resolve this issue as quickly as possible.

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