I have a problem/need support

Troubleshooting

9 articles in this collection
Written by Ella Khalek

First Troubleshooting Steps

Written by Ella Khalek
Updated over a week ago

Further troubleshooting help

I am having issues with my trackers

Troubleshooting steps for tracker issues

Written by Ella Khalek
Updated this week

I am having issues with the calibration of my inserts

Troubleshooting for calibration issues

Written by Ella Khalek
Updated over a week ago

I am having issues with Carv on my Android device

Troubleshooting steps for Android issues

Written by Ella Khalek
Updated over a week ago

I am having issues with syncing run data or hearing audio feedback

Troubleshooting for data or feedback issues

Written by Ella Khalek
Updated this week

I have a different problem.

I need to make changes to my account

How to change your email address and password or remove an activity from your account.

Written by Ella Khalek
Updated over a week ago

I need to request a warranty part

Our warranty policy and process

Written by Ella Khalek
Updated over a week ago

How can I purchase new charging cables?

Replacing your charging cables

Written by Ella Khalek
Updated over a week ago

I have a different issue; what do I do?

Written by Ella Khalek
Updated over a week ago