I have a problem/need support

Troubleshooting

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12 articles in this collection
Written by Bella, Oliver de Lange, Jacob Frame and 1 other

First Troubleshooting Steps

Written by Bella
Updated over a week ago

How to clear your Bluetoooth Cache and Data - Android bluetooth troubleshooting

How to clear the bluetooth app cache on android

Written by Bella
Updated over a week ago

Further troubleshooting help

I am having issues with my trackers

Troubleshooting steps for tracker issues

Written by Jacob Frame
Updated over a week ago

I am having issues with Carv on my Android device

Troubleshooting steps for Android issues

Written by Bella
Updated over a week ago

I am having issues with the calibration of my inserts

Troubleshooting for calibration issues

Written by Jacob Frame
Updated over a week ago

I am having issues with syncing run data or hearing audio feedback

Troubleshooting for data or feedback issues

Written by Bella
Updated over a week ago

I have a different problem.

Android bluetooth data transmission rate

Experiencing motion lag or bad connection warnings? Read why the rate of data transmission may be causing issues for you

Written by Oliver de Lange
Updated over a week ago

I need to make changes to my account

How to change your email address and password or remove an activity from your account.

Written by Bella
Updated over a week ago

I need to request a warranty part

Our warranty policy and process

Written by Jacob Frame
Updated over a week ago

How can I purchase new charging cables?

Replacing your charging cables

Written by Alex Thornbury
Updated over a week ago

Snapdragon 865 Bluetooth issues on Android

An overview of a couple of Bluetooth issues on Snapdragon 865 based phones

Written by Oliver de Lange
Updated over a week ago

I have a different issue; what do I do?

Written by Bella
Updated over a week ago