I have a problem/need support

Troubleshooting.

19 articles in this collection
Written by Ella Khalek

I am having problems with my trackers.

I can't pair my trackers.

Written by Ella Khalek
Updated over a week ago

My trackers are flashing red.

Written by Ella Khalek
Updated this week

My trackers are stuck on updating firmware.

Written by Ella Khalek
Updated over a week ago

My trackers keep disconnecting from my phone.

Written by Ella Khalek
Updated over a week ago

I am having problems with Carv on my Android device.

I’m experiencing issues pairing the trackers to my Android device.

Written by Ella Khalek
Updated over a week ago

I’m experiencing problems with run detection on my Android device.

Written by Ella Khalek
Updated over a week ago

I am having issues with the calibration of my inserts.

My insert does not match the motion page.

Written by Ella Khalek
Updated over a week ago

My inserts are pointing in different directions on the motion pages.

Written by Ella Khalek
Updated over a week ago

The force sensors are lighting up randomly on the force page.

Written by Ella Khalek
Updated over a week ago

One of my metrics seems way off.

Written by Ella Khalek
Updated over a week ago

Carv isn't detecting my turns properly.

Written by Ella Khalek
Updated over a week ago

I am having issues viewing run data and hearing audio feedback.

My runs are not showing on the activity page.

Written by Ella Khalek
Updated over a week ago

I am not receiving any audio feedback.

Written by Ella Khalek
Updated over a week ago

How can I make changes to my account?

How do I change my email address?

Written by Ella Khalek
Updated over a week ago

How do I change my password?

Written by Ella Khalek
Updated over a week ago

How do I remove something from my activity feed?

Written by Ella Khalek
Updated over a week ago

What is your warranty policy and how do I request a warranty part?

What is your warranty policy and do I qualify?

Written by Ella Khalek
Updated over a week ago

How do I get a warranty part?

Written by Ella Khalek
Updated over a week ago

I have a different problem.

I have a different issue; what do I do?

Written by Ella Khalek
Updated this week