I have a problem/need support

Troubleshooting

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10 articles in this collection
Written by Bella, Oliver de Lange, Jacob Frame and 1 other

First Troubleshooting Steps

Written by Bella
Updated over a week ago

Further troubleshooting help

I am having issues with my trackers

Troubleshooting steps for tracker issues

Written by Jacob Frame
Updated over a week ago

I am having issues with Carv on my Android device

Troubleshooting steps for Android issues

Written by Bella
Updated this week

I am having issues with the calibration of my inserts

Troubleshooting for calibration issues

Written by Jacob Frame
Updated over a week ago

I am having issues with syncing run data or hearing audio feedback

Troubleshooting for data or feedback issues

Written by Bella
Updated over a week ago

I have a different problem.

I need to make changes to my account

How to change your email address and password or remove an activity from your account.

Written by Bella
Updated over a week ago

I need to request a warranty part

Our warranty policy and process

Written by Jacob Frame
Updated over a week ago

How can I purchase new charging cables?

Replacing your charging cables

Written by Jessi Honkonen
Updated over a week ago

Snapdragon 865 Bluetooth issues on Android

An overview of a couple of Bluetooth issues on Snapdragon 865 based phones

Written by Oliver de Lange
Updated over a week ago

I have a different issue; what do I do?

Written by Bella
Updated over a week ago